top of page

Frequently Asked Questions

  • Refunds (if applicable)
    Once the returned product is received (and inspected), we will send you an email confirmation to inform you that we have received the return. We will also inform you whether or not your return is eligible for a refund/exchange, however, this confirmation may be sent to you in a separate email. If the return is confirmed to be eligible, it will automatically be refunded to the original method of payment within 14 days. For refunds related to purchases made through a reseller, please refer to the reseller’s refund policies.
  • Late or Missing Refunds
    If you haven’t received a refund yet, there is nothing to worry about. Some banks simply take longer to process such transactions. Before you contact our customer service team, we would encourage you to first check your bank account again and contact your bank. It may take some time before your refund is officially processed. If you have already done all of the above and still haven’t received your refund, then please do not hesitate to contact us at
  • Exchanges (if applicable)
    In certain situations, it may happen that even though we pack everything with love and care at Feya, you have received a damaged or defective item. In such situations we may be able to offer you a replacement of the product. If you think that the product you purchased from us may be faulty, please get in touch before returning your items. We will try to resolve the issue as quickly as possible. However, please bear in mind that Feya can only replace items if they are proven to be defective or damaged, so if you wish to exchange a product for the same item, please drop us an email to and include a photo of the item. Once we confirm to you that you are eligible for the exchange, please send your item to: Feya Retail Ltd, 27 James Str, W1U 1DX.
  • Gift Returns
    If an item from your purchase was marked as a gift when ordering you are eligible to receive a gift credit for the value of your return but not a refund. Once the returned item is received, a gift voucher will be mailed (or emailed, if this is what you prefer) to you.
  • Shipping
    If you want to return/exchange a product, you should mail it directly to Feya Retail Ltd, 27 James Str, W1U 1DT. If we have sent you the wrong item or we have sent you a product that is defective/damaged and the mistake is clearly from our side, we will happily cover the postage costs and we will confirm this to you in writing. However, in most cases you may simply want to return/exchange the item because you changed your mind, so in such situations you will be responsible for paying for your own shipping costs when returning the item. Shipping costs are non-refundable in such cases and if you receive a refund, the cost of the return shipping will not be automatically added to your refund. If you are shipping an item over £30, you should consider using a trackable postage service or purchasing an insurance for your package, so you can assure that we received the item.
bottom of page