Feya Retail Refund Policy

For all enquiries, please contact

retail@feya.co.uk

02045429813

At Feya we aim to satisfy your desire to indulge and treat yourself. Therefore, we very much hope that you are happy with our products and the purchases that you have done through our website and in store.

However, if the product that you purchased was damaged or not up to standard, or if you wish to return it to us for any other reason, you may do so within 14 days of receiving the item. If more than 14 days have passed since your purchase, unfortunately we cannot guarantee that we will be able to offer you a refund or exchange.

To be eligible for a return, the product must be unopened, unused and in the same condition that you received it in. It must also be in its own undamaged original packaging.

Some products are not eligible for a return – Gift Cards, Vouchers, cakes, products on sale.

When processing the refund/exchange we will require a proof of purchase – this can be the order confirmation or the store receipt; and in some cases, a proof of postage – so we can speed up the procedure and avoid any delays when processing your request. 

There are certain situations where only partial refunds can be granted (if applicable). This is valid for every item that is not in its original condition – the packaging is damaged/missing; or there are missing parts of the item for reasons that are not due to our error; or the product (or part of the product) is returned more than 28 days after delivery.

Last Updated: 13/10/20